ADVICE TO CUSTOMERS IMPORTANT – PLEASE READ
We aim to provide high quality prompt and reliable service. This advice serves to answer some of the most frequently asked questions about our service and we hope that it assists you in understanding some of the issues in dealing with our fees and occasional unfortunate delays.
Is your machine Economical to Repair?
It is Coleman’s policy not to attempt to repair machines out of warranty with a new replacement value of under $250.00.
From our experience we have found that it is uneconomical for customers to proceed with repairs of this nature, because the cost of a replacement machine and associated benefits, such as brand new warranty, far outweigh any benefits of repair.
Quotation Fee
Unless a quotation fee is requested Coleman’s will repair your equipment and the repair charges will be payable upon collection of your equipment.
If you wish to know the value of your repair before proceeding then a quotation fee of $55.00 including GST will apply. One or more of our qualified technicians will assess your equipment and record an estimate of repair including parts and labour. Please be aware that we may discover further problems with the equipment during repair and if so you will be informed that further charges are likely. The Quotation fee is payable at the time the machine is handed in for repair.
Why a Quotation fee?
It can sometimes take our qualified technical staff as much time to assess a repair as it does to make the repair. The Quotation fee is a token amount to cover part of our costs associated with the time and effort by many of our staff to prepare and present a quotation. The full value of the Quotation Fee is waived if you choose to proceed with the repair as quoted, or if you purchase new equipment of at least an equivalent type.
Time taken for repair
Coleman’s endeavors to repair your equipment as soon as possible, however delays with parts and occasional excessive workloads mean that delays are possible. When calling to find out the progress on your repair please quote the Sales Order number on the sheet you were supplied when you left your equipment. We are rarely in a position to guarantee a time for your repair to be completed. Our staff can only offer you an approximation of time and unless stated in writing we do not offer assurances of timings. Unexpected delays are always a possibility and often beyond the control or knowledge of the person advising you of the timings of your repair.
Payment
Unless otherwise agreed in writing, payment for repair will be made in full before the equipment is collected.
Disposal of Uncollected Goods
If the equipment is not collected within six months from the time of completion of repair, or Quotation for repair, then Coleman’s will dispose of the equipment by any means it deems necessary including possible sale of goods without notice.
Insurance
Your goods are not covered by Coleman’s insurance either on Coleman’s property or in transit to or from Coleman’s. If you have any quires regarding insurance coverage of your goods please consult your own insurer.
Accessories
It is important that you note on Coleman’s service sheet any accessories you leave with your machine. This may include power leads, cables, manuals, software, ink cartridges etc. Coleman’s can not take responsibility for any accessories not noted on the sheet.
Sign – pick up
When you return to collect your machine please have appropriate ID and be prepared to sign for the good's release.
Feedback
We welcome comments about our service. Please address correspondence to
The Managing Director,
Coleman’s Office Products,
PO Box 707
Bathurst NSW 2795
Phone: 02 6331 1966
E-mail: info@colemans.com.au